Please make sure to backup needed data before performing a hard reset as all data will be deleted.
1st Method:
To Perform a Hard/Master Reset:
1. Press Start
2. Scroll to and Select System Tools
3. Scroll to and Select either Master Reset or Master Clear
4. Press Yes (Left Soft Key) when Alert appears
5. Enter Master Code (normally 000000)
2nd Method:
Here is a way to do a Master Reset on Motorola Q phones that cannot access the standard Master Reset method:
1. Power off the Q
2. Press and Hold the Center Select Key, while Powering up the phone
3. The MASTER RESET screen will appear
4. Press Yes
5. This will restore the phone to factory settings
