**With BlackBerry it is important to back up your Data regularly***
1st Method (applies to all models)
Hard Reset (computer)
- Plug your phone Into the computer via USB and Launch BlackBerry Desktop Manager (if you do not have it click here)
- When Desktop manager opens click Back up and Restore
- If data is on phone click Back up Data
- When back up is complete click Restore Phone
2nd Method (9700 and newer models)
Hard Reset (through Phone)
- Open Menu and Click on Options
- Click on Security Options
- Click On Security Wipe
- Enter "blackberry" to confirm Wipe
3rd Method (applies to Pearl 8100/8110/8120/8130/8220/ Curve8300/8310/8320/8330/8520/8800/8820/8830/8900/9500/9530/ Storm 9630)
Hard Reset (through Phone)
- Open Menu and click Options
- Click Security Options
- Click Gerneral Setting
- Click Menu & choose Wipe Handheld
If you didn't back up or data previously or have and earlier back up your phone will be completely erased to factory settings